Refund policy

WRBL — Returns, Refunds and Cancellations Policy

Last updated: October 14, 2026

1. General Information

At WRBL, we want you to be satisfied with your purchase.

Our products are temporary transfer tattoos designed for single use and application to the surface of the skin. Once applied, a tattoo cannot be reused.

This policy explains our procedures for order cancellations, returns, refunds, damaged products and delivery issues.

Nothing in this policy excludes, limits or replaces any mandatory consumer rights that apply to your purchase under applicable law.

2. Order Cancellations

You may request cancellation of your order before it has been handed over to the shipping carrier.

To request a cancellation, please contact us as soon as possible at:

Email: pestretsov.sergei@gmail.com

Please include your order number and clearly state that you wish to cancel your order.

Once your order has been handed over to the shipping carrier, cancellation under our voluntary pre-shipment cancellation procedure is no longer available.

However, this does not affect any statutory right of withdrawal that may apply to your purchase after shipment or delivery.

If your cancellation request is accepted before dispatch, we will refund the applicable amount to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

3. Returns and the Right of Withdrawal

3.1 Customers in the European Union

If you are a consumer purchasing goods online in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, unless a statutory exception applies.

To exercise this right, you must inform us of your decision to withdraw within the applicable withdrawal period.

After notifying us, you generally have a further 14 days to send the goods back.

For eligible withdrawals, we will refund the amounts required by applicable law, including the cost of standard delivery where applicable.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by law.

3.2 Sealed Temporary Tattoos and Hygiene Restrictions

Our temporary transfer tattoos are single-use cosmetic products intended for application to the surface of the skin.

For hygiene and health protection reasons, certain products may be excluded from the statutory right of withdrawal once their protective seal has been broken, where the conditions of applicable law are satisfied.

Where this statutory exception applies, we cannot accept change-of-mind returns for a product that has been unsealed after delivery.

This restriction applies only to products that meet the legal requirements for the hygiene-related exception. The fact that a product is intended for single use does not, by itself, remove the statutory right of withdrawal.

An ordinary shipping envelope is not necessarily considered a protective seal for these purposes.

3.3 Unopened Products

If the hygiene-related exception does not apply to a product, you may exercise your statutory right of withdrawal within the applicable period.

Where a return is permitted, please return the product in its original condition, with its original packaging and any included components.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as permitted by applicable law.

3.4 How to Exercise Your Right of Withdrawal

To notify us that you wish to withdraw from your purchase, contact:

Email: pestretsov.sergei@gmail.com

Please provide:

Your full name.
Your order number.
The product or products concerned.
A clear statement that you wish to withdraw from the purchase.

You may use this wording:

I hereby notify you that I wish to withdraw from my purchase of the following product(s):

Order number:

Date of order:

Date of delivery:

Name:

Email address:

Using this wording is optional. Any clear statement communicating your decision to withdraw is sufficient, subject to applicable law.

4. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, has a manufacturing defect or does not correspond to the product you ordered, please contact us at:

Email: pestretsov.sergei@gmail.com

To help us assess the situation, please provide:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the original packaging and shipping envelope, if relevant.
Photographs of any visible damage sustained during transportation, where available.

We will review the information and determine the appropriate next steps.

Depending on the circumstances and your statutory rights, the available remedies may include a replacement, refund, price reduction or another remedy required by law.

We may request additional information where reasonably necessary to investigate the issue.

The absence of photographs will not automatically invalidate a claim where applicable law provides the consumer with a remedy.

The hygiene-related return exception does not remove your statutory rights concerning defective, damaged or non-conforming products.

5. Shipping Problems and Lost Orders

If your order has not arrived, appears to have been lost, or has experienced an unexpected delivery delay, please contact us.

Email: pestretsov.sergei@gmail.com

Please include your order number and tracking information, if available.

We will investigate the situation and contact the shipping carrier where appropriate.

If the parcel arrives damaged, photographs of the parcel and its contents may help us investigate the problem.

If an order is lost or not delivered, your rights and the remedies available to you will be determined by the applicable law and the circumstances of the order.

We will not require photographs of a missing parcel as a condition for considering a claim where such photographs cannot reasonably be provided.

6. Refunds

6.1 Refund Method

Where a refund is due, it will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

6.2 Refunds Following Withdrawal

For a valid exercise of the statutory right of withdrawal, we will refund the amounts required by applicable law.

This generally includes:

The price paid for the returned product or products.
The cost of standard delivery, where required by law.

Additional delivery costs resulting from the customer’s choice of a more expensive delivery method than the least expensive standard option may be excluded from the refund, as permitted by law.

Where permitted by law, we may withhold the refund until the returned goods have been received or evidence of their return has been provided, whichever occurs first.

6.3 Refunds for Defective or Non-Conforming Products

Refunds and other remedies for defective, damaged or non-conforming products will be handled in accordance with applicable consumer protection laws.

The availability of a refund, replacement, repair, price reduction or other remedy depends on the circumstances and the applicable legal requirements.

We will not apply the hygiene-related return exception to exclude a remedy that the consumer is legally entitled to receive.

7. Return Shipping Costs

For a valid statutory withdrawal, the customer may be responsible for the direct cost of returning the goods if the customer was informed of this obligation before completing the purchase and applicable law permits it.

If a return is necessary because a product is defective, damaged or does not conform to the contract, responsibility for return shipping costs will be determined by applicable law.

Please contact us before sending a product back so that we can provide the appropriate return instructions.

Do not send products to an address that has not been confirmed by WRBL.

8. Exchanges

We do not guarantee direct exchanges for change-of-mind requests.

If you would prefer a different design, you may place a new order.

This does not affect your statutory rights concerning defective, damaged or non-conforming products.

9. United Kingdom Customers

If you purchase from the United Kingdom, your statutory consumer rights under applicable UK law remain unaffected.

Where the statutory right of cancellation applies, consumers generally have 14 days from receipt of the goods to notify the seller that they wish to cancel their online purchase, subject to applicable exceptions.

The hygiene-related exception applies only where the relevant legal conditions are satisfied.

To notify us of a cancellation or report an issue with your order, contact:

Email: pestretsov.sergei@gmail.com

10. Other International Customers

For customers purchasing from outside the European Union and the United Kingdom, returns, cancellations and refunds are subject to the applicable consumer protection laws and any additional rights that may apply in the customer’s country.

Nothing in this policy is intended to exclude rights that cannot legally be waived or restricted.

Please contact us if you have questions about a return or refund relating to an international order.